Skip to main content

Gate access 24 hours a day, 7 days a week with Bluetooth smart entry

775-571-6757
BreathEZ Self Storage logo
Reserve Now

FAQ

Storage questions, answered

Still need help? Call us at 775-571-6757. A team member answers weekdays 9:00 AM to 5:00 PM, and our 24/7 AI attendant picks up any other time.

Storage FAQs

When can I start storing my items?
If there is a storage space available that meets your specific storage needs, you can store your items anytime.
How much notice needs to be given before I remove my items for good?
This depends on your contract. However, we always do require a 30-day notice before you move out.
Do you sell boxes and storage supplies?
No. We do not sell moving supplies.
How do I know how much storage space I will need?
You can use our Size Guide on our website or give us a call for help at 775-571-6757.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.
What are your access hours?
Our facility remains accessible 24 hours a day, 7 days a week using the Storage Smart Entry mobile app.

Using the Storage Smart Entry app

Familiarizing yourself with the mobile app interface

Get acquainted with the mobile app through an overview of the features you can explore, beginning with the Home screen. Initial setup on your device includes installing the Storage Smart Entry by Nokē app and signing in with the phone number on your rental.

Download the Tenant App Navigation & Features guide (PDF)

Opening your unit

After logging into the mobile app, the Home screen is displayed. Here you will find essential facility information such as its name, address, and phone number. Below that, a comprehensive list of all entry points, units, and devices you have access to is displayed. Upon arrival at the facility's entry gate, the gate icon will be highlighted on the Home screen. Simply tap the highlighted icon to open the gate. Once you get to your unit you will have to wake the lock first. To do this, touch the button on the device, then the icon will highlight in your app. Tap the icon and you can open it.

Watch the opening a unit tutorial

Sharing and revoking digital keys

Tenants have the option to share access to their units through the Storage Smart Entry mobile app using digital key technology. It is quick and easy to add and remove shared users within minutes.

Tenants have the flexibility to grant access to their units to an unlimited number of guests using our Nokē Smart Entry digital key technology. With just a few taps on their phone, tenants can easily revoke shared digital keys and effortlessly keep track of who accessed their unit and when.

To share a tenant's digital key from the mobile app

  1. Log in to the Nokē Storage Smart Entry mobile app.
  2. Click "Share Access" in the top-right corner of the screen.
  3. Enter the smart phone number of the person you want to share access with, then click "Next".
  4. Select the unit or units to share access with, and then click "Next".
  5. Select the time frame if the shared user should have temporary access only. Otherwise, select to share indefinitely.
  6. The shared user receives a text message with an activation link to download the mobile app and a temporary 6-digit password to log in.

To enable the shared user's access to the unit

  1. The shared user clicks the link and downloads the Storage Smart Entry by Nokē mobile app.
  2. From the Login screen, the user enters their smart phone number, and then clicks "Next".
  3. From the Enter Code screen, the user enters the 6-digit password, and then clicks "Next".
  4. From the Confirm Account screen, the user enters a first and last name, then creates and confirms a new password of at least 8 characters.
  5. To complete setup, the user clicks "Confirm Account". An introduction to the app displays with a short tutorial.

Note: If the tenant moves out of their unit, any shares will be automatically removed. If the tenant transfers to a new unit, their shares will not be automatically moved to the new unit. If the tenant wishes to keep their shares active on the new unit, they will have to re-share the new unit with any old shares.

Note: To remove a shared user's access to your units, click the Users tab at the bottom of your mobile app's screen, find the person you want to remove, swipe left on their name, and click Delete.

Download the Sharing and Revoking Digital Keys guide (PDF)Watch the tutorial